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Shipping + Returns

SHIPPING INFO

ZUKO happily offers FREE SHIPPING on all standard Australian orders over $100.00​

All orders will be shipped within 24 hours of your online purchase. Orders made on weekends and/or public holidays will be attended to within 24 hours, the following business day. 

Customers located in Australia:

  • Have FREE STANDARD shipping on orders over $100.00

  • Have a flat rate of $10.00 for STANDARD shipping on orders up to $100.00

  • Have a flat rate of $15.00 for EXPRESS shipping on all orders
     

Customers located in New Zealand:

  • Have FREE STANDARD shipping on orders over $150.00AUD

  • Have a flat rate of $15.00AUD for STANDARD shipping on orders up to $150.00AUD

  • Have a flat rate of $30.00AUD for EXPRESS shipping on all orders
     

Customers located in the United Kingdom:

  • Have FREE STANDARD shipping on orders over $200.00AUD

  • Have a flat rate of $26.00 AUD for STANDARD shipping on orders up to $200.00AUD

  • Have a flat rate of $41.00AUD for EXPRESS shipping on all orders
     

Customers located in the United States and Canada:

  • Have FREE STANDARD shipping on orders over $200.00AUD

  • Have a flat rate of $21.00AUD for STANDARD shipping on orders up to $200.00AUD

  • Have a flat rate of $36.00AUD for EXPRESS shipping on all orders

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Customers located in Europe:

  • Have FREE STANDARD shipping on orders over $200.00AUD

  • Have a flat rate of $30.00AUD for STANDARD shipping on orders up to $200.00AUD

  • Have a flat rate of $45.00AUD for EXPRESS shipping on all orders

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Customers located in Asia:

  • Have FREE STANDARD shipping on orders over $200.00AUD

  • Have a flat rate of $20.00AUD for STANDARD shipping on orders up to $200.00AUD

  • Have a flat rate of $40.00AUD for EXPRESS shipping on all orders

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Customers located in outside the above regions:

  • Have FREE STANDARD shipping on orders over $200.00AUD

  • Have a flat rate of $30.00AUD for STANDARD shipping on orders up to $200.00AUD

  • Have a flat rate of $45.00AUD for EXPRESS shipping on all orders

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Important info for all customers located outside of Australia to read prior to ordering:

International orders may incur duties and taxes which are applied by customs. Unfortunately these fees are out of our control and must be paid by the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to ZUKO in order to receive a refund. Refunds will only be issued once return orders have been received. We strongly suggest checking with your local post authorities to determine any possible taxes or duties BEFORE placing your order with us.

 

 

 

RETURNS + EXCHANGES

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​It is really important to us that you are 100% satisfied with your order.

Terms:

To make sure you are eligible for a refund or exchange, please make sure:

  • Form must be submitted within 7 days of your order arriving at your shipping address.

  • The returned goods and packaging are in the same condition as they were when they arrived in your care.
     

If there is a point above that you cannot tick, please click here to contact our team.
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Click Here To Complete The Returns/Exchanges Form


Refunds

All customers are eligible for a refund for any of the following reasons:

  • Change of mind

  • Product is damaged or faulty

  • Product does not look how you thought it would

    Shipping costs will not be refunded to the customer if the product is returned for refunds.

Exchanges

All customers are eligible for an exchange for any of the following reasons:

  • Wrong size

  • Faulty product​

The team here at ZUKO will be in touch within 24 hours after receiving your returns + exchanges form to communicate that we have accepted your request and will advise the next steps to return your product.

Shipping costs for Australian domestic returns and exchanges must be covered by the customer. 

Shipping costs for international returns and exchanges from New Zealand, United Kingdom and United States must be covered by the customer.

​We understand things don’t always go to plan and will do our best to be as accommodating as possible.